Virgin Van Lines is proud to introduce “Satisfaction Guaranteed”, the only program of its type. We will deliver our services with the highest standards of Customer Satisfaction or your money back.
We know that moving is a demanding task that will draw on your resources. Whether you are new at it or have done it before, you can feel confident that US is committed to help you during this pivotal time, take care of your worries, guide you through and make the moving experience least troublesome.
We will partner with you to identify your moving needs, set goals, control costs, and exceed your expectations. You can depend on Partner to provide you with individualized services that are unmatched in the moving industry.
By choosing Virgin Van Lines, you are choosing a company committed to earning your recommendation. We believe you will find our services to be next to none in quality and professionalism.
Our Satisfaction Guaranteed Program entails:
- Your quote will be Overseen by a Certified Moving Consultant - We will guarantee the quality of your estimate.
As Certified Moving Consultants we are obligated to observe the Code of Ethics and Professional Standards. We will include in your quote everything that was discussed in person, over the phone, on emails or via fax that will affect the final cost of your relocation.
- Certified movers - We will guarantee the quality of your movers.
We bring to your home uniform, high-quality service through experienced, trustworthy moving crews and drivers. Virgin Van Lines is a fully bonded and licensed moving company.
- On Time Services: We will guarantee arrival and delivery time.
Virgin Van Lines has a team (the dispatch department) dedicated to coordinate the logistics of our operation to guarantee that our crew will arrive to your home or office within the promised window.
- Moving equipment: We will guarantee the quality of our equipment.
Virgin Van Lines use only the best quality packing materials and moving equipment. The moving boxes, doilies, hand trucks, straps, mattress covers, carpet protection, moving tape, special crates, etc. that we use to protect your belongings are guaranteed to be the best quality in the market.
- New moving trucks: We will guarantee the quality of our trucks.
Our fleet is conformed by 24FT – 26FT trucks and 48FT- 53FTtrailers, years 2000 and beyond.
On busy times or when our trucks need maintenance we use only brand new rental trucks.
- Customer Service: We will guarantee access to a Customer Service Representative 24/7.
24/7/365 - Customer Service accessibility through the Partner Moving toll free hotline.
- Secure Storage Facility: We will guarantee the safety of our Storage Facility
Prior to storing, when we pick up your belongings, each piece will be wrapped, protected, inventoried and assigned a tracking number to ensure their arrival and safety. Through out storage time, everything will remain wrapped and protected until final delivery.
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